Frequently Asked Questions (FAQs)

1. How do I place an order?

You can easily place an order directly through our website by selecting the product you want, customizing it if necessary, and adding it to your cart. Once you've finalized your selection, proceed to checkout to complete your purchase.

2. Can I customize my products?

Yes! Most of our products can be customized to fit your specific needs. Whether you need custom logos, text, or specific designs, we offer a range of customization options. Simply upload your artwork or contact us for design assistance.

3. What is the turnaround time for orders?

Our standard production time for most custom products is 2-3 weeks. However, certain items, such as hard enamel coins or more intricate custom orders, may take longer. Rush options are available upon request.

4. Do you offer international shipping?

Yes, we ship internationally. We offer shipping options via UPS, DHL, and USPS for customers outside the United States. Shipping fees are calculated at checkout, and you will be responsible for any duties or taxes required by your country’s customs.

5. How can I track my order?

Once your order has been shipped, we will send you a confirmation email with tracking information. You can use the provided tracking number to monitor your package’s progress.

6. Can I use my own shipping label?

Yes! We offer the option for you to provide your own UPS or DHL shipping label. Please email us before placing an order.

7. What are your payment options?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. All payments are processed securely, and we also accept PayPal for added convenience.

8. Is there a minimum order quantity for international customers?

No, there is no minimum order value for international orders. We are happy to serve customers of all sizes, regardless of their location.

9. Do you charge sales tax?

Sales tax is only applicable for orders shipped to California. All other orders are exempt from sales tax. If you are a tax-exempt organization, please provide your tax-exemption certificate during checkout.

10. Can I request a sample before placing a full order?

Yes, you can request a sample for many of our products to ensure the quality meets your expectations. Please contact us directly to inquire about sample availability.

11. What if I need my order by a specific date?

If you need your order by a certain date, please indicate this at the time of ordering. We recommend selecting expedited shipping options for time-sensitive orders. While we strive to meet delivery deadlines, we cannot guarantee delivery dates due to potential unforeseen delays.

12. How do I check the status of my order?

You can check the status of your order by logging into your account on our website or by contacting our customer service team. We will also send you updates via email as your order progresses.

13. Can I cancel or modify my order?

Once production has started, changes or cancellations may not be possible. If you need to modify or cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.

14. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue and ensure you receive a replacement or refund as appropriate.

15. How do I contact customer support?

You can reach our customer support team by emailing us at AwardsCalifornia@gmail.com or calling +1-341-336-7435. We are happy to assist with any questions or concerns you may have.